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FAQs
Find out about how to make money with us, shipping, jewelry maintenance and ring sizes & more.
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How can I get free shipping?
To receive free shipping on domestic orders, your minimum purchase has to be $75. For Canada, your minimum purchase has to be $175. You’ll receive your free shipping automatically once you’re at the checkout page.
How do I know my ring size?
There are a few reliable methods to figure out your size, with a string or other easy-to-find materials.
Please check out our “Ring Size Guide” to help you know what is your ring size.
When will my jewelry start to wear out?
Gold-plated jewelry can have various lifespans. To give you a good idea, an average $35 to $45 ring or bracelet should last for about a year. A $60 to $80 ring or bracelet should last you up to about 2 years or more.
Chains vary depending on how it’s worn. Wearing it underneath clothing will cause it to wear and tarnish sooner, while wearing it over clothes to avoid sweat and moisture, it will last longer.
Ultimately, it truly just depends on how much you wear and take care of your jewelry. If you wear a piece every day, then it will last less time. Same as if you wear different pieces at different times and mix it up, then you can have pieces last for even several years with just basic maintenance.
How do I take care of my jewelry?
To make your jewelry last, your pieces should be stored away from sunlight at room temperature, preferably somewhere with low to mild humidity to avoid tarnish. Make sure to put back your jewelry in the case it came in after use.
Wipe down your pieces with microfiber cloth to ensure that no moisture is left behind to damage it.
Can I take a shower or bath with my 18 kt gold-plated jewelry pieces?
This is a tricky question. So technically yes you can, but no you should not. This is because the jewelry pieces are gold-plated and gold is water-resistant, but they are layers of gold that can still wear out eventually. So no, because the more exposure to water you allow, the faster they will wear out.
Are there coupons available?
There are always great deals and discounts, just make sure you sign up for our email newsletter and stay up to date on the latest promo. You can also follow us on Instagram, Facebook and Pinterest. Members will have exclusive discounts and promo codes available only on them as well.
Are there memberships available?
Yes! Zyaaka proudly offers monthly subscription memberships. We have 3 options depending on how much jewelry you would like to receive on a monthly basis.
What are included in the memberships?
Check out our “Memberships” page! Each monthly plan varies on what you’ll receive. You’ll also receive additional benefits such as discounts and incentives to purchase services and products from affiliate brands.
Are there gift cards available?
Gift cards are not currently available, but in preparation, so if you come back and check for them in a few weeks you will see the best jewelry gift card on the market.
When will I receive my package?
Every order is shipped within 3-5 business days after the payment transaction is verified.
How can I track my order?
“Contact us” here, and make sure you put your name and order number with your inquiry.
Where does my order get shipped from?
Every order is shipped directly from our main office in New York City, NY or a secondary facility in New Jersey. Shipping facility is selected according to inventory availability.
Can I order from a PO BOX?
Yes you can.
How do I get a refund?
All sales are final. There are no refunds, but in any event, if there are damages when you receive your package, you can contact us immediately and send us pictures. We can reimburse you with store credit.
Can I pay with my Visa card?
We proudly accept all major debit and credit cards, so yes!
Is there shipping to my country?
Currently, we only ship to the US and Canada, but we are definitely going to expand in the near future, so be on the lookout.
What are your products made of?
Zyaaka has jewelry pieces electroplated with layers of real 18 kt gold plating. This results in 2-3 microns of thickness.
Will 18 kt gold turn your skin green?
No, any new 18 kt gold-plated jewelry piece should never turn your skin green. That is because gold is hypoallergenic, so it will not react to your skin, even the sensitive type. Only in rare occasions does it have an effect. Gold-plated jewelry pieces of lower quality, such as 10 kt gold, will have a higher chance of turning your skin colors.
I am an influencer, how can I work with you?
You can earn profit with us, just check out our affiliate program and apply, or you can leave us a message on our contact page.
I am a brand/company, how can we work together?
Your brand or company are welcome to earn profit with us, just check out the info on our affiliate program and apply, or you can leave us a message on our contact page.
I love your website, is there an affordable way to create my own online store?
If you like how Zyaaka website is designed and built, then see more options for your own brand here. InnovizeHere designs and develops online stores and high traffic websites.
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